Policies and documents
Everything clinics, partners, and auditors ask us for, in one place. If a document isn't posted yet, request a copy and we'll send it.
Using wallahealth.com and the Walla platform
Terms of Service
The terms that govern use of our websites and the Walla platform.
Privacy Policy
How we collect, use, and protect personal information.
HIPAA Notice
How Walla safeguards protected health information.
Business Associate Agreement
Our standard BAA for clinics using Walla with patient information.
Accessibility Statement
Our commitment to an accessible website and platform.
Buying through Walla
Terms and Conditions of Sale
Pricing, payment, and conditions for orders placed through Walla.
Shipping and Delivery Policy
How orders ship from our distribution network and what to expect on delivery.
Returns and Credits Policy
How to report damaged or incorrect items and request credits.
Account Application
Open a Walla account for your clinic or nurse operation.
Licensure and regulatory
Licensure and Verification Requirements
What we need to verify before you can order supplies and prescriptions.
503A and 503B Ordering Requirements
How patient-specific and office-use orders are handled with our partner pharmacies.
DSCSA Statement
Our approach to drug supply chain traceability.
Vendor Documents
W-9, certificate of insurance, and other documents for your vendor file.
Can't find the document you need?
Email Support@wallahealth.com or call 727-389-0582 and we'll get it to you.